Privacy policy

Arcadia Cards Ltd (Arcadia Cards) is the data controller for personal data collected through this website. We are committed to protecting your privacy in line with the UK GDPR and the Data Protection Act 2018.

What we collect

• Contact and delivery details: name, email, phone, delivery address.
• Order information: items purchased, order value, order status.
• Technical data: anonymous session identifier, pages viewed and basket contents.

Why we use it

To process and deliver your orders (performance of a contract), to respond to enquiries, to prevent fraud, and to understand how our store is used so we can improve it (legitimate interests). We only send marketing email where you have given consent, and you can withdraw it at any time.

Sharing

We share data with delivery couriers to fulfil your order and with our payment provider to take payment. We never sell your personal data.

Retention

Order records are kept for six years to meet UK tax and accounting obligations. Analytics data is retained for a maximum of 24 months.

Your rights

You have the right to access, correct, erase, restrict or object to processing of your data, and the right to data portability. Contact support@arcadiacards.shop to exercise any of these rights. You may also complain to the Information Commissioner's Office (ico.org.uk).

Cookies

We use strictly necessary storage in your browser to remember your basket and an anonymous session identifier. No third-party advertising cookies are set without your consent.